Patient Scheduling Coordinator

Patient Scheduling Coordinator
RML-PH – Quezon City
Salary: Php 25,000 – Php 28,000 per month
Start Date: December 23, 2024

Please note: Submitting multiple applications for the same position may delay your review of your candidacy. We encourage you to apply once and ensure all information is complete and accurate.

About Us:
RML-PH is a forward-thinking healthcare solutions provider dedicated to improving patient care through innovation and excellent customer service. Our mission is to deliver accessible, top-quality healthcare services while embracing the latest advancements in health technology. Join a team passionate about transforming healthcare and committed to delivering exceptional service.
 

Job Overview:
We are seeking a Coordinator to manage outbound calls for scheduling patient lab appointments and ensure the efficient coordination of resources. This role requires strong communication, attention to detail, and organizational skills to deliver a seamless scheduling experience for patients.

Key Responsibilities:

• Conduct outbound calls to schedule patient lab appointments, ensuring accuracy in appointment details.
• Maintain organized and accurate records of patient schedules, including call logs and appointment confirmations.
• Communicate effectively with patients, healthcare providers, and team members to gather necessary information and address inquiries.
• Collaborate with team members to prioritize and coordinate appointments based on urgency and availability.
• Monitor schedules to ensure timely lab visits and address scheduling conflicts proactively.
• Follow established protocols to uphold data confidentiality and regulatory compliance.
• Assist with data entry and administrative tasks to support dispatch operations.
• Perform other duties as assigned to support the overall efficiency of the team.

Qualifications:

• Minimum Experience: At least 6 months of call center experience.
• Strong call-handling skills, with experience in both outbound and inbound calls.
• Excellent communication and interpersonal skills in English, both written and verbal.
• Exceptional attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite, Google Suite, Spreadsheets and data entry tools.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Team player with a proactive approach to problem-solving.

Work Setup:

• Location: Remote – Quezon City, PH
• Schedule: Full-time
• Equipment should be provided by applicants.

Benefits:

• Contributions to PhilHealth, SSS, and Pag-IBIG.
• Paid sick leave, annual leave, and public holidays.
• 13th-month pay and overtime compensation.

Note: New hires begin as independent contractors for the first two months, with eligibility for direct employment upon review.